Privacy Policy
Light Launch ("Light Launch," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, quote forms, customer portal, appointment forms, and related services.
Information We Collect
We may collect information you voluntarily provide, including your name, phone number, email address, property address, project details, appointment information, payment status, and communications with us.
We may also collect technical information such as IP address, browser type, device type, pages visited, form submissions, and website activity to help operate, secure, and improve our services.
How We Use Information
We use information to:
- Provide quotes, designs, appointment scheduling, project updates, and customer support;
- Send requested communications related to your quote, appointment, account, project, or service interaction;
- Process payments, deposits, and account activity;
- Improve our website, services, customer experience, and internal operations;
- Comply with legal, security, fraud-prevention, and recordkeeping obligations.
SMS/Text Message Communications
If you provide your phone number and opt in to receive SMS messages, Light Launch may send transactional text messages. For Light Launch account holders (installers and their representatives), these include account and onboarding help, product updates and tips, new lead and service notifications, billing and payment confirmations, and customer support. For homeowners and prospective customers, these relate to your quote request, appointment, project updates, customer support, account activity, payment or deposit confirmations, and limited follow-up reminders.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at support@lightlaunch.ai.
SMS consent is optional and is not required to request a quote, book an appointment, make a purchase, or use our services.
SMS Data Sharing
No mobile information, including phone numbers and SMS opt-in consent, will be shared, sold, rented, or transferred to third parties, affiliates, or lead generators for marketing or promotional purposes.
All other data-sharing categories in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services, comply with law, or protect our rights.
How We Share Information
We may share information with trusted service providers who help us operate our business, such as website hosting providers, payment processors, customer communication tools, analytics providers, printing/mailing vendors, and software infrastructure providers. These providers may only use information as needed to perform services for us.
We may also disclose information when required by law, to protect our legal rights, to prevent fraud or abuse, or in connection with a business transfer such as a merger, acquisition, or sale of assets.
We do not sell your personal information.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may request access, correction, or deletion of your information by contacting us at support@lightlaunch.ai.
You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.
Third-Party Links
Our website or messages may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Light Launch
Email: support@lightlaunch.ai
Website: https://lightlaunch.ai